Help: Accessing online services

Your Medicare account and COVID-19 vaccine certificate are accessed through myGov. They are not available within the myGovID app.

You can use your myGovID app to sign in to your myGov account when connected. You will still need to go to my.gov.au to sign in.

You can now connect your myGovID to your myGov account and use it to sign in to your myGov account. To find out how to connect your myGovID see Using myGovID with myGov.

If you've bookmarked a myGovID log in page, delete the bookmark and close the browser. Open a new browser and begin at the service you were trying to access.

Once you're logged in, the timing of your session will depend on the service you're accessing and how long you remain active. If you're inactive for a certain amount of time you will automatically be asked to log in again.  

For a list of participating government online services see Where to use it.

You don’t need mobile phone coverage to use the myGovID app; however, you do require an internet connection.

If you don’t have internet coverage to your smart device but you do have access to internet to interact online, connect your smart device to that same internet to use your myGovID.

You may have noticed changes to the login process when accessing some government online services with your myGovID. This is because myGovID is becoming part of the wider Australian Government Digital Identity System.

You’ll be given the option to select myGovID as your Digital Identity. You’ll need to provide consent to share the information presented onscreen with the service you’re accessing. Usually this is limited to your name, date of birth and contact details. 

The Australian Government Digital Identity System provides additional privacy and security assurances for you. The service you’re accessing won’t know you’re using myGovID, and your myGovID won’t know what service you’re accessing. Your personal information will also remain encrypted and secure.