Need help?

The myGovID app is compatible with most smart devices using:

• iOS 10 or later
• Android 7.0 (Nougat) or later

You will need to install the myGovID app on your new device and prove your identity again with the same email address and identity documents.

No, you only need one myGovID. You can use your myGovID for personal or business matters, or both. 

Yes, you can download the myGovID app and be logged in to your myGovID on multiple devices.

You will need to verify your identity again with the same email address and identity documents when installing the myGovID app on another device.   

For security purposes, you will receive an email letting you know your myGovID is active on another device.

See also:

• What devices can I use myGovID on?

The myGovID app is free to download from the App Store or Google Play.

The myGovID website has  support material to assist you. This information will continuously be improved as myGovID extends to more government online services.

If you’ve encountered an error during setup with your identity documents, see Proving your identity located in the left hand menu on this page.

If you’ve encountered an error using myGovID, see Using myGovID located in the left hand menu on this page.

If you still need to speak with us, you can contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm (AEST), Monday to Friday.

The identity documents you need will depend on which government online service you want to use your myGovID to access.

Currently, to set up a standard myGovID you will need two of the following identity documents:

1. Australian driver’s licence
2. Medicare card
3. Australian passport

In the future, you will be able to use other identity documents.

If you receive this message there is already an existing myGovID with the same email address.
If you share this email address (for example, because it is a family email address), confirm that it hasn’t already been used to set up a myGovID.
If the email address:

• has already been used, you need to use a different email address to create your myGovID
• hasn’t been used to set up a myGovID yet, contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

Your name needs to match across all of your identity documents in order to set up a myGovID.

Contact your document providers to see if you can resolve the mismatch in name. For example, you may be able to update your Medicare card to reflect a change in name.

In the future, the myGovID app will support more complex identity verification. For example, by accepting a change of name document to allow for two last names. 

If you’re having trouble scanning your Australian identity documents, check:

• you’re using the latest version of the myGovID app
• all edges of your document are visible in the image
• there is no blur, shadow or glare.

If you continue to experience issues, try entering your document details manually.

If your Medicare card details are not accepted, check:

• you’re scanning your card with all edges visible in the image and there is no blur, shadow or glare
• your date of birth has been entered correctly
• your name has been entered exactly as it appears on your card – you can add an extra name field if your name requires this
• your expiry date has been entered correctly
• you're using the current version of your card, for example you may have received a new card because you have a new family member.
• you have selected the correct number next to your name on the card. For example, if there are three names listed and yours is the third, you have selected 3 in the dropdown field.

If you continue to experience issues, contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

In the future, you will be able to use other types of identity documents. 

If your Australian driver licence details are not accepted, check:

• you’re scanning your licence with all edges visible in the image and there is no blur, shadow or glare  
• you have entered your full middle name. Note that if your licence only has an initial for your middle name, you may only need to enter this in the Middle name field to successfully match
• you have left the Middle name field blank if your middle name does not appear on your card
• if you have a single name, you have entered it in either the First name or Surname field and entered a full stop in the other.

If you continue to experience issues, contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

Your licence cannot be verified online if:

• it has been cancelled, refused or is no longer active. A driver’s licence that is no longer active is one where the holder holds a licence in another state or territory or the licence has expired in ACT, TAS or SA
• you’re using an ACT licence with a truncated name (indicated with a ‘TN’ on the card)
• you’re using a WA Extraordinary licence, issued by a magistrate to allow limited use of your vehicle.

You will need to use the alternative identity documents (Medicare card and Australian passport) to set up your myGovID. In the future, you will be able to use other types of identity documents. 

Check you have entered your name exactly as it appears on the passport.

If you have two given names on your passport, enter both in the Given name/s field.

If you have only one name on your passport, enter the name in the Family name field and leave the Given name/s field blank.

If you continue to experience issues, contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8am and 6pm, Monday to Friday.

You can’t use your passport if it has been cancelled (replaced, reported lost or stolen) or expired for more than three years. In the future, you will be able to use other types of identity documents.

If you receive this message your identity documents have already been used to set up a myGovID using a different email address.

You need to uninstall and reinstall the app and prove your identity again using the same email address and identity documents you used previously.

If you are no longer able to access your email address you can’t set up your myGovID at this time.

If you are sure you have not previously set up a myGovID, contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8am and 6pm AEST, Monday to Friday.

There are two reasons why you will receive this message.

The first reason is that you have made five unsuccessful attempts to prove your identity document.

You can:

• check the questions above to make sure you entered your information correctly
• wait 24 hours and try again
• choose a different identity document to verify.

The second reason may be that your name across each of your identity documents does not match. Your name needs to match across all of your identity documents in order to set up a myGovID.

See also:

• What if my name doesn’t match on my identity documents? on this page

If you receive either of these messages close, and reopen the app and try again.

If this does not work, uninstall and reinstall the app and prove your identity again using the same email address and identity documents you used previously.

If you continue to experience issues, make a note of the exact error message and contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

Click I forgot my password on the app login screen. You will need to prove your identity again using the same email address and identity documents.

You can enable the security features in your device such as fingerprint or face, which can be used as an alternative to your password.

However, you will still need a password in case your fingerprint or face security features are not working or if you choose to not to enable this feature.

Currently, only one email can be associated with the documents you used to set up your myGovID.

In future, you will be able to change or update the email address associated with your myGovID. 

You can continue to use your email address to login to government online services if you still have access to your myGovID app.

However, if you no longer have the myGovID app installed on your smart device you will be unable to recover your identity. This means you will no longer be able to use your myGovID to log in to a government online service.

In future, you will be able to change or update the email address associated with your myGovID.

If you have bookmarked the myGovID login page delete the bookmark and close the browser. Open a new browser and begin at the service you were trying to access.

Make sure the email address is entered correctly and matches the one you used to set up your myGovID.

If you continue to experience issues contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

It may be that your login has timed out in your internet browser. Decline any existing code request screens in the myGovID app.

You can delete the myGovID app from your device. This prevents access to your digital identity on your device, while your information remains safe and secure.

The information you provided when setting up your myGovID remains active after you delete the app, so you can reinstall and use your myGovID again.

If you would like to discuss deactivating your myGovID so it cannot be used, contact the ATO on 1300 287 539 and select option 2.

For more information about how your information is collected, stored and used refer to:

• myGovID Privacy Notice
• myGovID Privacy Policy

From March 2020 myGovID and Relationship Authorisation Manager (RAM) will replace AUSkey and Manage ABN Connections (your ABN connected to your myGov).

Leading up to March 2020, AUSkey will continue to be available and supported.

Currently, myGovID is only available to Australian business owners.

Find out more about simplified GST registration.

myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used.

myGovID uses the security features in your device, such as fingerprint or face, to protect your identity and stop other people accessing your information.

For more information see How secure is it?

Your myGovID belongs to you – don’t share it with others.

Sharing your myGovID will enable others to access to your personal data across services such as tax and health.

To ensure the security of your identity it is your responsibility to protect your details.

myGovID offers a greater level of security with identity document verification, compared to username and password credentials and SMS verification codes.

However, if you suspect someone has inappropriately accessed your personal information in myGovID, you need to report this immediately. Contact our support line on 1300 287 539 (select option 2 for myGovID enquiries) between 8.00am and 6.00pm AEST, Monday to Friday.

International callers can contact the ATO by phoning + 61 2 6216 1111 (switchboard) between 8.00am to 5.00pm AEST and request for your call to be transferred to the myGovID support line.

For more info and tips about myGovID security and staying safe online security read How secure is it?