We’re experiencing high call volumes resulting in longer than usual waiting times. To assist, we have answers to the top enquiries about myGovID, and have extended the opening hours of our support line.

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Start time	End time
Friday 19 June 2020 11.00pm AEST	Saturday 20 June 2020 7.30am AEST

A notification will appear in the myGovID app to inform you when the system is unavailable.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Need help?