Your opinion matters, providing your feedback is important and helps us improve the myGovID app.

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Impacted service Start time End time
Verification of Australian visa, ImmiCard and citizenship certificate unavailable Friday 26 February 2021 6.00am AEDT Saturday 27 February 2021 12.00pm AEDT
Verification of New South Wales birth, marriage and change of name certificates unavailable Saturday 27 February 2021 6.00pm AEDT Saturday 27 February 2021 11.00pm AEDT
myGovID app Friday 12 March 2021 11.30pm AEDT Monday 15 March 2021 7.00am AEDT

A notification will appear in the myGovID app to inform you when the system is unavailable.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Help.