We’re experiencing high call volumes resulting in longer than usual waiting times. To assist, we have answers to the top enquiries about myGovID, and have extended the opening hours of our support line.

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Impacted service Start time End time
Visa verification (partial) Sunday 20 September 2020 9.00am AEST Sunday 20 September 2020 5.00pm AEST
myGovID app Friday 25 September 2020 10.00pm AEST Monday 28 September 2020 7.00am AEST

A notification will appear in the myGovID app to inform you when the system is unavailable.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Need help?