We’re experiencing high call volumes resulting in longer than usual waiting times. To assist, we have answers to the top enquiries about myGovID, and have extended the opening hours of our support line.

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Start time End time
Saturday 1 August 2020 10.00pm AEST Sunday 2 August 2020 10.00am AEST

A notification will appear in the myGovID app to inform you when the system is unavailable.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Need help?