myGovID and your myGov account are different. Use your myGov account to access services like Medicare (COVID-19 vaccine certificate).

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Impacted service Start time End time
Verification of Western Australian marriage, change of name and birth certificates unavailable Thursday 11 August 2022 9:30 pm AEST Thursday 12 August 2022 12:00 am AEST
Verification of Australian visa unavailable Saturday 13 August 2022 9:00 pm AEST Saturday 13 August 2022 11:00 pm AEST
Verification of New South Wales marriage, change of name and birth certificates unavailable Sunday 14 August 2022 10:00 am AEST Sunday 14 August 2022 12:00 pm AEST
Verification of Australian citizenship certificate and ImmiCard unavailable Monday 22 August 2022 5:00 am AEST Monday 22 August 2022 8:00 am AEST
Verification of Australian citizenship certificate and ImmiCard unavailable Tuesday 23 August 2022 5:00 am AEST Tuesday 23 August 2022 8:00 am AEST
Verification of Australian visa unavailable Saturday 27 August 2022 11:00 pm AEST Sunday 28 August 2022 3:00 am AEST

A message will appear in the myGovID app to inform you when the system is unavailable.

This maintenance is in addition to ATO system maintenance which may impact the performance of myGovID.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Help.