myGovID and your myGov account are different. Use your myGov account to access services like Medicare (COVID-19 vaccine certificate).

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Impacted service Start time End time
Verification of Australian citizenship certificate and Immicard unavailable Thursday 15 December 2022 5:00 am AEDT Thursday 15 December 2022 8:00 am AEDT
Verification of Australian citizenship certificate and Immicard unavailable Friday 16 December 2022 5:00 am AEDT Friday 16 December 2022 8:00 am AEDT
Verification of Australian passport unavailable Monday 19 December 2022 12:00 am AEDT Monday 19 December 2022 4:00 am AEDT
Verification of Australian passport unavailable Monday 16 January 2023 12:00 am AEDT Monday 16 January 2023 4:00 am AEDT

A message will appear in the myGovID app to inform you when the system is unavailable.

This maintenance is in addition to ATO system maintenance which may impact the performance of myGovID.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Help.