myGovID and your myGov account are different. Use your myGov account to access services like Medicare (COVID-19 vaccine certificate).

System maintenance

We schedule maintenance activities to make improvements to myGovID. This may impact myGovID in part or in full at the following times:

Impacted service Start time End time
Verification of Queensland marriage, change of name and birth certificates unavailable Monday 26 September 2022 3:30am AEST Monday 26 September 2022 4:30am AEST
Verification of Australian citizenship certificate and ImmiCard unavailable Monday 26 September 2022 5:00am AEST Monday 26 September 2022 8:00am AEST
Verification of Australian citizenship certificate and ImmiCard unavailable Tuesday 27 September 2022 5:00am AEST Tuesday 27 September 2022 8:00am AEST
Verification of Western Australian marriage, change of name and birth certificates unavailable Tuesday 27 September 2022 7:00pm AEST Tuesday 27 September 2022 9:00pm AEST

A message will appear in the myGovID app to inform you when the system is unavailable.

This maintenance is in addition to ATO system maintenance which may impact the performance of myGovID.

Troubleshooting

If you’re experiencing a system issue or receive an error message, visit Help.