Planned system maintenance: 4 to 5 December 2020

myGovID app will be intermittently unavailable from 11.30pm AEDT Friday 4 December to 7.00am AEDT Saturday 5 December.

Verifying your identity documents

When setting up your myGovID to a Standard identity strength you need to verify two Australian identity documents.

Your details are checked against existing government records to prove your identity. When using government online services, your personal information won’t be shared without your permission - putting you in control.

You can verify your identity documents by scanning them with your smart device or entering the details manually. When scanning, check:

  • you’re using the latest version of the myGovID app
  • all edges of your document are visible in the image
  • there is no blur, shadow or glare
  • your details are correct – if edits are required, select Edit in your myGovID app (located in the top right-hand corner).

Use the links below for guidance on verifying your identity document.

See also:

Australian passport

Enter your details as they appear on your passport.

If you have:

  • two given names on your passport, enter both in the Given names field
  • only a single name on your passport, enter the name in the Family name field and leave the Given names field blank
  • more than 31 characters in your given or family names, enter as many full names as fit into the character limit and then use initials for those that can’t be included in their entirety.

Your passport cannot be verified online if it has been cancelled (replaced, reported lost or stolen) or expired for more than three years.

Driver’s licence

Enter your name as it appears on your licence, even if it only shows part of your name or a truncated name (indicated with a ‘TN’ for some states or territories), up to the character limits:

  • First name – up to 20 characters
  • Middle name – up to 20 characters and enter it in full. If this doesn’t work and it
    • is not on your licence – leave the field blank
    • appears as an initial – enter only the initial
    • appears as two initials – enter the full name of the first initial only.
  • Family name – up to 40 characters.

If you only have a single name on your licence (either your first or family name), enter it in the Family name field.

Your licence cannot be verified online if:

  • it’s been cancelled, refused or is no longer active (this is when it’s held in another state or territory or has expired in ACT, TAS or SA)
  • you’re using a WA extraordinary licence issued by a magistrate to allow limited use of your vehicle.

If you had a change of name (resulting from marriage) in NSW before 2006, you will need to contact your document provider to update your details.

Birth certificate

Enter your details exactly as they appear on your birth certificate.

In the Registration number field – make sure you exclude any characters, such as a slash or the year.

If you’ve changed your name, check that your document provider has updated your birth record. For example, if you changed your name in a different state to what you were born in, your birth record may not have been updated.

Your birth certificate cannot be verified online if it was issued in:

  • NSW before 1952 and does not have a registration number
  • QLD or TAS and only a single name appears on your certificate (either your given or family name)
  • NSW, ACT, NT, SA or VIC and only your given name appears on your certificate
  • certain SA districts.

For examples of Australian birth certificates and information specific to the state or territory that issued it see Verifying your birth certificate.

Visa (using your foreign passport)

You can use your Australian visa (including electronic visas) to set up your myGovID if you’re a permanent or temporary resident of Australia.

To verify your Australian visa online you need to scan or manually enter the details of your foreign passport in your myGovID app. If you receive the error ‘could not verify’ check you’ve:

  • entered the details exactly as they appear on your foreign passport
  • entered the details from the passport you used to enter Australia
  • converted any non-standard characters correctly
  • entered your date of birth in the order day/month/year (DD/MM/YYYY).

Your Australian visa cannot be verified online if:

  • it was issued before 1 July 1990
  • it’s expired, cancelled or has been re-issued
  • it doesn’t display your full date of birth (day, month and year)
  • you recently received Australian citizenship
  • you’re a temporary resident not currently in Australia.

You can check your visa details online through the Department of Home Affairs.

ImmiCard

You can use your ImmiCard to set up your myGovID, this includes:

  • Evidence of Immigration Status (EIS) ImmiCard
  • Australian Migration Status (AMS) ImmiCard
  • Permanent Resident Evidence (PRE) ImmiCard
  • Residence Determination ImmiCard (RDI) ImmiCard.

If you receive the error ‘could not verify’, check:

  • your ImmiCard displays your full date of birth - if it doesn’t, you will not be able to verify your document online
  • you’ve entered your name exactly as it appears on your ImmiCard
  • you’ve entered your date of birth in the order day/month/year (DD/MM/YYYY)
  • you haven’t used any spaces when entering your ImmiCard number – you should only use the three letters and six numbers, for example ABC123456.

Citizenship certificate

You can use your Australian citizenship certificate to set up your myGovID, this includes:

  • declaratory certificate of citizenship
  • citizenship by descent extract (issued from 1 July 2007)
  • citizenship by adoption extract (issued from 1 July 2007)
  • extract from register of citizenship by descent (issued from 23 November 1984 to 30 June 2007)
  • extract from Register of Births (issued from 26 January 1949 to 22 November 1984).

If you receive the error ‘could not verify’, check:

  • your certificate displays your full date of birth – if it doesn’t, you will not be able to verify your document online
  • you’ve entered your name exactly as it appears on your certificate
  • you’ve entered your date of birth in the order day/month/year (DD/MM/YYYY)
  • you’ve entered the correct Document ID – if there is an ID on the back, you should try that first. Some certificates may title this differently for example Stock number, CAS number, Evidence number, Client ID, Extract number and Entry number or have no title (this number can be found either on the back of the certificate, or on the front of the certificate in the top right-hand corner or bottom left-hand corner).
  • you haven’t used any spaces, brackets, full stops or the abbreviations ‘No’ or ‘Vol’ when entering your Document ID. For example, if your Document ID was E.F.(2)No12345, you would enter it as EF212345.
  • you’ve joined the Extract number and Entry number (extract from Register of Births, citizenship by descent extract and citizenship by adoption extract only) with a ‘/’when entering your Document ID. For example, if your Extract number was 123 and Entry number 456, you would enter it as 123/456.

Medicare card

If there are multiple people listed on your Medicare card and you scan it, check your details are captured correctly.

Ensure your Medicare details, including your date of birth, are up to date and enter them as they appear on your Medicare card (add an extra name field if required). Check you’re using the current version of your card. For example, you may have received a new card as the result of a new family member. A Medicare card can be one of three colours – you can choose from green (default), blue or yellow.

If you’re having trouble finding your Individual reference number, it’s located on the left-hand side of your name.

Your Medicare card cannot be verified online if it has been reported as lost or stolen.